Website Use Agreement
This Agreement governs use of the Correspondent Services website including its internet and network resources. It exempts Correspondent Services and other persons from liability or limits their liability. It contains other important provisions that you should read. By using the website, you acknowledge and signify that you have read, understood, and agreed to be bound by this Agreement. If you do not accept and agree to this Agreement, you may not access or use the website.
The website is administered by Correspondent Services from Vancouver, British Columbia, Canada. Its products and services referenced on the website are available only in certain jurisdictions in Canada and are not intended for or available to persons who reside or are located in other jurisdictions. (Please see Section 2 for more details).
Correspondent Services is a Division of Raymond James Ltd., a wholly owned subsidiary of Raymond James Financial, Inc.
1. YOUR ACCEPTANCE OF THIS AGREEMENT
This is an Agreement between you and all persons you represent (collectively
"You" and for purposes of this Agreement, "persons" includes individuals and
any type of incorporated or unincorporated entity) and Correspondent Services
("Correspondent Services" or "we" or "us" or "our") regarding your access to
and your use of our website and all content, information, products and services
available on or through the website (collectively, the "Website"). This Agreement
also provides benefits to Raymond James' affiliates, service providers, suppliers
and other persons. If You have registered, or are registering for, Correspondent
Services client account On Line Access (the "On Line Access Form"), then
references to " Agreement" include both this Website Use Agreement and the
terms shown on the On Line Access Form.
Each time You use the Website You signify your acceptance and agreement, without limitation or qualification, to be bound by this Agreement. You represent and warrant that You have the legal authority to agree to and accept this Agreement. If You do not agree with each provision of this Agreement, or if You are not authorized to agree to and accept this Agreement on behalf of the person You represent, You may not access or use the Website.
2. PERMISSION TO USE THE WEBSITE
The Website may be accessed and used only by persons in the provinces and
territories of Canada. Raymond James' products and services referenced on the
Website are available only in Canada and are not intended for or available to
persons who reside or are located outside of Canada. Access to the Website
from locations where the Website is illegal is prohibited. Persons who access
the Website must inform themselves about and observe the laws that apply in
the jurisdictions where they are accessing and using the Website.
The Website may be accessed and used only by individuals who:
- have reached the age of majority in their jurisdiction of residence;
- can form legally binding contracts under applicable law; and
- have accepted this Agreement.
You may not use the Website if we have previously revoked or terminated your
The clients-only portions of the Website may be accessed and used only by our clients or their authorized representatives who have signed the On Line Access Form and have a valid and subsisting username and password issued by us.
3. NO TRANSACTIONS OR INSTRUCTIONS
The Website may not be used for any transactions, to place buy or sell orders, or give instructions to Correspondent Services or any other person regarding any matter.
4. SCOPE OF AGREEMENT
This Agreement governs your use of the Website. It is the entire agreement
between You and Correspondent Services relating to your use of the Website and
supersedes all previous agreements, written, oral or otherwise, between You
and Correspondent Services.
This Agreement is in addition to and supplements any other written agreements You may have with Correspondent Services concerning your dealings with us generally including, without limitation, any agreements regarding Correspondent Services client accounts or our financial and brokerage services. Correspondent Services information, products and services (including research reports and stock quotes if included on your version of the wbsite) available on or through the Website may also be subject to additional applicable terms and conditions and disclosures.
If there is any inconsistency or conflict between the provisions of this Agreement and the provisions of any other agreements that You have with Raymond James, the provisions of this Agreement will govern regarding access to and use of the Website. The other agreements will govern all other matters.
5. CHANGES TO THIS AGREEMENT
Correspondent Services may in its discretion amend, change or supplement this Agreement from time to time as it relates to future use of the Website, without any prior notice or liability to You, by posting the revised Agreement on the Website. By using the Website after this Agreement has been revised, You signify acceptance and agreement by You, without limitation or qualification, to be bound by the revised Agreement. You represent and warrant that You have the legal authority to agree to and accept the revised Agreement. If You do not agree with each provision of the revised Agreement, or You are not authorized to agree to and accept the revised Agreement, You may not use the Website. You may not change, supplement, or amend this Agreement in any manner.
6. AUTHORIZED REPRESENTATIVES - ON LINE ACCESS FORM
This Section 6 applies if You have registered through the On Line Access Form.
By your completing and submitting the On Line Access Form registration to us:
(a) the Client referenced in the On Line Access Form appoints and authorizes the individual(s) identified in the On Line Access Form as the Client's Authorized Representative(s) to have full authority to access and use the Website (including accessing information regarding the accounts referenced in the On Line Access Form) on the Client's behalf and
(b) the Authorized Representative agrees to access and use the Website on the Client's behalf. Correspondent Services may in its discretion refuse to register an individual as an Authorized Representative.
The Client and each Authorized Representative are fully responsible and liable, jointly and severally, for any and all acts or omissions by the Authorized Representative. This includes, without limitation, any negligence, wrongful conduct or breach of this Agreement by the Authorized Representative.
The Client will ensure that each Authorized Representative complies with the terms of this Agreement and all laws applicable to the use of the Website.
The Client may at any time and in his or her discretion terminate this Agreement or the authorization of any or all of the Client's Authorized Representatives to use the Website on the Client's behalf by delivering notice of termination by facsimile transmission, courier or registered post to us. Any such notice of termination will be effective only and until an authorized Correspondent Services representative actually receives and processes it. Correspondent Services may, acting reasonably, immediately restrict, suspend or terminate (in whole or in part) the permission we granted to any or all Authorized Representatives to access and use the Website without any notice or liability to the Authorized Representatives, the Client, or any other person.
7. ACCESS CODES
Certain portions of the Website may be accessed and used only by using a
username and password (collectively "Codes") issued by Correspondent Services to
individuals who have duly completed and signed an On Line Access Form. All
Codes remain our property. We may cancel or suspend Codes
any time in our discretion without any notice or liability to any person.
Codes do not restrict our access to password-protected information, and Codes
may not prevent unauthorized access to data or other information.
We are under no obligation to verify the actual identity or authority of any person using Codes to access and use the Website. We may act upon any communication that is given with the use of Codes.
We may in our discretion require proof at any time of the identity of any person seeking to access and use the Website. If we are not satisfied with such proof, we may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication. Without limiting the generality of the above, we may in our discretion require identity verification before providing access to account information. If we are not satisfied with such verification, we may in our discretion refuse to provide access to account information.
If You have been issued Codes:
(a) You are fully responsible and liable for the security of the Codes and any and all use and misuse of the Codes;
(b) You will keep the Codes secure and confidential at all times and not disclose the Codes to any other person or permit any other person to use the Codes;
(c) You will ensure that all uses of the Codes comply with this Agreement;
(d) once You have logged-on to the Website using the Codes, You will not leave the computer terminal used to access the Website unless and until You have terminated the session and logged-off the Website; and
(e) You will immediately notify Correspondent Services by telephone (1-604-659-1932 7a.m. to 4:30 p.m. PT or toll free at 1-877-659-1939) if You know or suspect that any of the Codes have been lost or stolen or become known to or used by any other person.
8. DISCLOSURE STATEMENT
Correspondent Services and its affiliates, and their respective directors, officers, and employees, or members of their families, may from time to time acquire, hold or sell securities mentioned on the Website as principal or agent. Correspondent Services and its affiliates may have acted as advisor, fiscal agent and underwriter for certain of the corporations mentioned in the Website and may have received or may receive remuneration in that respect.
9. NO ADVICE
The Website is for informational and demonstrative purposes only. The Website is not:
- a comprehensive or detailed statement concerning the matters addressed; investment, tax, banking, accounting, financial, securities, legal, or other professional or expert advice or recommendations; or
- an offer, solicitation, or recommendation to sell or buy any stock, bond or other financial instrument or any product or service.
You should obtain appropriate professional advice before acting or omitting to act based upon any information provided on or though the Website.
10. ERRORS AND CORRECTIONS
Correspondent Services endeavours to provide accurate information on and through the
Website, but errors may occur and information may become out of date. We do
not guarantee the accuracy, completeness, or timeliness of the information
available on or through the Website. We may in our discretion change the
information available on or through the Website at any time or from time to
time and without notifying or being liable to you or any other person. You
may obtain complete and up-to-date information about the products, services
and other matters referenced on the Website by contacting our offices.
The information available on or through the Website is not the official version of any of our disclosure documents required by applicable securities and other laws, and may not be the most current source of information about us or our products and services. Our disclosure documents are available at our head office located at Suite 2100 West Georgia Street, Vancouver, BC V6C 3L2.
11. SECURITY AND EMAIL
You are solely responsible and liable for setting-up, maintaining and
regularly reviewing security arrangements concerning your access to and use
of the Website and information stored on your computing and communications
systems. You will not do anything that might compromise the security of the
Website or the systems or security of any other users of the Website.
Email is not secure or confidential unless properly encrypted. Consequently, we discourage the use of email to send us personal or financial information. If You use email for those purposes, You do so at your own risk. We will not be responsible or liable to You or any other person for any loss or damage suffered as a result of your use of email to communicate with us, or our use of email to communicate with You or other persons at your request.
12. INFORMATION SUBMISSIONS AND COMMUNICATIONS
To use portions of the Website, you may be required to submit information
through the Website. You will ensure that all information You submit through
the Website is true, accurate, current and complete. Correspondent Services will rely
upon the information You submit. You will be responsible for any and all
loss, damage, liabilities, obligations or additional costs that you, Correspondent
Services or any other person may incur as a result of your submission of any
false, incorrect or incomplete information.
If You use the Website or email to communicate with us, You authorize us to accept those communications as if they had been given directly by You in writing and signed by you, and to respond to your communications by Internet communications, email or other means. Communications You send to us are effective only and until the responsible Correspondent Services representatives process them. We may refuse to process any communications sent to us, or may reverse the processing of any communications sent to us, at any time in our discretion and without notifying or being liable to You or any other person, including without limitation if:
- we cannot process the communications;
- the communications violate any provision of this Agreement or any other agreement that You may have with us;
- we consider that the communications may be fraudulent or unlawful; or
- there is an operational failure or malfunction in connection with the transmission of the communications.
13. DISCLAIMERS, LIABILITY EXCLUSIONS, LIMITATIONS AND INDEMNITY
Correspondent Services strives to make your use of the Website a useful and enjoyable experience. Nevertheless, we do not accept any liability for your use of the Website. For that reason, the following provisions apply to matters arising from, connected with or relating to the Website.
You access and use the Website at your own risk. The Website is provided on
an "as is" and "as available" basis, without any representations, warranties
or conditions of any kind, whether express or implied. This includes, without
limitation implied representations, warranties or conditions of or relating
to accuracy, accessibility, availability, completeness, durability, errors,
fitness for a particular purpose, lack of negligence, merchantability,
non-infringement, performance, quality, results, security, sequence, service,
timeliness, title, uninterrupted service, viruses or workmanlike effort, all
of which are hereby waived by You and disclaimed by Correspondent Services to the
fullest extent permitted by law.
There will not be any representations, warranties or conditions created by a course of dealing, course of performance or trade usage. Without limiting the generality of the above, Correspondent Services makes no representation, warranty, condition or guarantee that:
- the Website will be compatible with your computer and related equipment and software;
- the Website will be available or will function without interruption or will be free of errors or that any errors will be corrected;
- the Website will meet your requirements;
- the information available on, through or connected with the Website will be timely, uninterrupted, sequential, accurate, authentic or complete;
- certain or any results may be obtained through the access to or use of the Website; and
- the access to and use of the Website will be free of viruses, trojan horses, worms or other destructive or disruptive components and will not infringe the rights (including intellectual property rights) of any person;
and Correspondent Service disclaims any and all liability regarding such matters to
the fullest extent permitted by law.
Certain documents and information available on, through or in connection with the Website including statements which contain words such as "could", "expect", "believe", "plan", "may", "will" and similar expressions, and statements relating to matters that are not historical facts, are forward-looking statements. Actual results, performances or achievements may be materially different from results, performances or achievements expressed or implied by such forward-looking statements. Forward-looking statements are qualified by known and unknown risks and uncertainties surrounding future expectations. These include but are not limited to risks associated with general industry and market conditions and growth rates; international growth and global economic conditions, including interest rate and currency exchange rate fluctuations; adverse regulatory action; technological change; taxation; availability of sufficient funding; and generation of operating cash flow sufficient to provide financial viability. We disclaim any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Stock price and related information displayed on or available through or in connection with the Website is delayed and provided for informational purposes only. It is not intended for, and should not be relied upon for, any trading, business, financial or other purposes. Stock price and related information may not be timely, accurate, complete, sequential, accessible, or uninterrupted. We are not liable or responsible in any way for any delays, inaccuracies, or errors in any stock price or related information, or for any damages, losses or costs arising from reliance on any stock price or related information. You should verify the accuracy of information available on, through or in connection with the Website before making any trade or transaction based upon such information.
Documents and information (other than stock price information) displayed on or available through or in connection with the Website is current as of the indicated date or its posting date, whichever is earlier. Such documents and information may not be timely, accurate, complete, sequential, accessible, or uninterrupted. We disclaim any intention or obligation to update or revise any documents or information displayed on or available through or in connection with the Website, whether as a result of new information, future events or otherwise. We do not assume any duty of disclosure beyond that which is required by law.
You are solely responsible and liable for:
- obtaining, configuring and maintaining all computer hardware, software, telephone services, and other equipment and services necessary for you to access and use the Website;
- scanning for and preventing the receipt and transmission of viruses, trojan horses, worms or other destructive or disruptive components; and
- maintaining a complete and current backup of all information and data in your computer system prior to accessing or using the Website.
The Internet is not a secure medium. It may be subject to interruption and
disruption, and inadvertent or deliberate breaches of security and privacy.
The operation of the Website may be affected by numerous factors beyond our
control, and may not be continuous or uninterrupted, secure or private.
We are not responsible for monitoring the Website and are not responsible or liable for any changes to the Website without our consent.
Without limiting the generality of the above and in spite of any other
provision of this agreement, under no circumstances will we ever be liable to
You or any other person for any indirect, incidental, consequential, special,
punitive or exemplary loss or damage arising from, connected with, or relating
to the Website, this Agreement, the subject matter of this Agreement, the
termination of this Agreement or otherwise. This includes but is not limited
loss of data (including without limitation customer data), business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise (This includes without limitation by reason of any expenditures, investments, leases or commitments made in anticipation of the continuance or performance of this agreement);
economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing ( including without limitation gross negligence and fundamental breach) by us or any person for whom we are responsible, and even if we have been advised of the possibility of such loss or damage being incurred.
Without limiting the generality of the above, we will not be liable to You or any other person for:
any loss or damage suffered by You or any other person as a result of any failure or refusal by us to give effect to, or for any failure or delay by us in receiving, accessing, processing or accepting, any communication sent to us by means of the Website or otherwise, or any loss or damage suffered as a result of the operational failure, malfunction, interruption, change, amendment or withdrawal of the Website or any part of it.
Without limiting the generality of the above, notwithstanding any other provision of this Agreement, under no circumstances will our total aggregate liability to You or any other person under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by us or any person for whom we are responsible, and even if we have been advised of the possibility of such potential loss or damage being incurred, ever exceed $100 (CDN). You hereby release, remise and forever discharge us from any and all liability in excess of $100 (CDN).
You will indemnify, defend and hold Correspondent Services harmless from and against any and all liabilities, expenses and costs, including without limitation reasonable legal fees and expenses, incurred by us in connection with any claim or demand arising out of, related to, or connected with your access to or use of the Website, your Breach of this agreement, or any wrongful conduct by You or any person for whom You are responsible under this Agreement or at law. You will assist and co-operate as fully as reasonably required by us in the defence of any such claim or demand.
In this Section 13:
(a) references to "Correspondent Services " includes Correspondent Services and each of its directors, officers, employees, agents, information providers, service providers, suppliers, sub-contractors, licensors and licensees, and all other related, associated, or connected persons, jointly and severally;
(b) references to "Website" include all content, information, products and services available on, through or in connection with the Website, including account information, research reports, stock quotations, and Stock Watch emails; and
(c) references to "You" mean, and continue throughout the Agreement to mean, you and any persons you purport to represent.
You acknowledge and agree that this Agreement represents a fair allocation of
risk and liability. Advice and information provided by us, whether oral or
written, will not create any representation, warranty, condition or guarantee
or vary or amend this Agreement, including the above disclaimers, liability
exclusions, liability limitations, indemnity provisions, and you may not rely
upon any such advice or information.
The exclusion of certain warranties and conditions and the exclusion or limitation of certain liabilities is prohibited by law in some jurisdictions. Such limitations may apply to You.
14. PERSONAL INFORMATION PRIVACY
15. OWNERSHIP AND PERMITTED USE OF THE WEBSITE
The Website and all content (including information in text, graphical, video
and audio forms, images, icons, software, designs, applications, calculators,
models, data, and other elements) available on or through the Website are the
property of Correspondent Services and others, and are protected by Canadian and
international copyright, trademark and other laws. Your use of the Website
does not transfer to You any ownership or other rights in the Website or its
The Website and its content are made available to You for your lawful, personal use only. You may use the Website only in the manner described expressly in this Agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.
You may print the pages of the Website for your personal use provided that you do not modify any of the content and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. You may not copy, imitate, reproduce, republish, upload, post, transmit, modify, index, catalogue, mirror or distribute the Website in any way, without our express prior written permission. You may not reproduce, copy, duplicate, sell, or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while You are using the Website in accordance with this Agreement.
16. CORRESPONDENT SERVICES RECORDS
Our records are, unless proven to be wrong, conclusive evidence of your use of the Website and the information available on, through or in connection with the Website. You will not object to the admission of our records as evidence in any legal proceeding on the ground that such records are not originals, are not in writing, are hearsay, or are documents containing information extracted from a computer.
17. TRADEMARK INFORMATION
Other product and company names and logos appearing on or in connection with the Website may be registered or unregistered trademarks, service marks, trade names and logos of their respective owners. Any use of the trademarks, service marks, trade names or logos displayed on or in connection with the Website (collectively "Marks") is strictly prohibited. Nothing appearing on or in connection with the Website will be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Marks.
18. OTHER SITES
For your convenience, the Website may include links or references to other Internet sites or resources and businesses operated by other persons (collectively "Other Sites"). Other Sites are independent from us and we have no responsibility or liability for or control over Other Sites, their business, goods, services, or content. We do not sponsor or endorse Other Sites or their business, goods, services, or content. Your use of Other Sites and your dealings with the owners or operators of Other Sites is at your own risk. You will not make any claim against us arising from, connected with, or relating to your use of Other Sites or your dealings with the owners or operators of Other Sites. The provisions of this Agreement under Section 13 (Disclaimers, Liability Exclusions/Limitations and Indemnity) apply, with all necessary modifications, to your access to and use of Other Sites and their business, goods, services and content.
19. NO LINKING, FRAMING, MIRRORING, SCRAPING, DATA-MINING OR POSTINGS
Links to the Website without our express written permission are strictly
prohibited. To request permission to link to the Website, please send an email
firstname.lastname@example.org. We may in our discretion
cancel and revoke any permission we may give to link to the Website at any
time and without any notice or liability.
The framing, mirroring, scraping or data-mining of the Website or any of its content in any form and by any means is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments, communications, or any other data of any kind to or on the Website with the intention that such postings may be viewed by other users of the Website.
20. UNSOLICITED SUBMISSIONS
Correspondent Services welcomes your comments and suggestions regarding the Website. However, by submitting any comments, ideas, suggestions or other materials (Submissions), You automatically grant (or warrant that the owner of the Submissions grants) to us a perpetual, irrevocable royalty free, right and license to use any ideas or know-how submitted for any purpose whatsoever without liability or credit to You and without restriction.
21. CHANGES AND TERMINATION
Notwithstanding any other provision of this Agreement, we may in our
discretion change, discontinue, modify, restrict, suspend or terminate the
Website or any part of it without notifying or being liable to You or any
We may in our discretion and for our convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to You or any other person.
If this Agreement or your permission to access or use all or any part of the Website is terminated for any reason, then this Agreement and all other then existing agreements between You and Correspondent Services will continue to apply and be binding upon You regarding your prior access to and use of the Website, and anything connected with, relating to or arising therefrom. Without limiting the generality of the above, and in spite of any other provision of this Agreement, Sections 6, 13, 14, 16, 18, 19, 20, 22 and 23 of this Agreement, and all other provisions necessary for their interpretation or enforcement, will survive indefinitely after the termination of this Agreement and remain in full force and effect.
22. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement (including the On Line Access Form, where applicable), your access to and use of the Website, and all related matters are governed solely by the laws of British Columbia, Canada and applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws that would lead to the application of any other laws. The United Nations Convention On Contracts For The International Sale Of Goods does not apply. Any dispute between You and Correspondent Services or any other person arising from, connected with or relating to the Website, this Agreement (including the On Line Access Form, where applicable) or any related matters (collectively "Disputes") will be resolved before the Courts of British Columbia, sitting in the City of Vancouver, and You hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes. Proceedings regarding a Dispute must be commenced in a court of competent jurisdiction in the City of Vancouver, British Columbia, Canada within one (1) year after the Dispute arose, after which time any and all proceedings regarding the Dispute are barred.
23. OTHER MATTERS
If any provision of this Agreement is found to be unlawful, void, or for any
reason unenforceable, then that provision will be deemed to be severed from
the rest of this Agreement and will not affect the validity and enforceability
of any remaining provisions.
This Agreement ensures to the benefit of and is binding upon each of Correspondent Services and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assign this Agreement or the rights and obligations under this Agreement.
We may assign this Agreement and its rights and obligations under this Agreement without your consent. This Agreement contains provisions for the benefit of Correspondent Services and its directors, officers, employees, agents, information providers, service providers, suppliers, sub-contractors, licensors and licensees, and other related, associated, affiliated or connected persons, each of whom has the right to assert and enforce such provisions directory or on its own behalf.
No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under this Agreement will be deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party. No consent or waiver will be effective unless in writing and signed by all parties.
The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que ce Contrat et tous les documents qui s'y rapportent soient rediges en anglais.
Any rights not expressly granted by this Agreement are reserved to us.
This Agreement is subject to change by Correspondent Services without notice.
Version updated on: December, 2013